Frequently Asked Questions

What is Eau Première?

Eau Première is Eternal’s proprietary fragrance concentration — a fine Eau de Parfum designed to unfold in chapters on skin. Each scent reveals itself over time, from opening notes through to the dry-down. Learn more.

How long do the fragrances last?

Each Eternal Eau Première is a full 120ml Eau de Parfum. Longevity varies by skin type and fragrance, but you can expect 6–8+ hours of wear. Apply to pulse points — wrists, neck, inner elbows — for best results.

I’m not sure which scent is right for me. What should I do?

Contact us via WhatsApp and describe what you usually wear, when you want to wear it, and the impression you want to leave. We will give you a personal recommendation.

Are your fragrances made in Egypt?

Yes. All Eternal Eau Première fragrances are made in Egypt with globally sourced ingredients.

What payment methods do you accept?

We accept all major credit and debit cards, as well as cash on delivery where available. Payment details are confirmed at checkout.

How do I track my order?

Once your order is dispatched, you will receive a confirmation with tracking details. For any queries, contact us at eternalgalerie@gmail.com.

Can I return a fragrance?

Due to the nature of fragrance, we cannot accept returns on opened or used items. Unopened items may be returned within 7 days. See our full returns policy.

Do you ship outside Egypt?

Currently we ship within Egypt only. International shipping is coming soon. Contact us to be notified.